Refund Policy

Introduction

At Royal Groups, we are committed to delivering high-quality video production and design services. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be issued.

Refund Eligibility

Services Eligible for Refunds

Refunds may be considered for the following situations:

• Service Not Delivered: If we fail to deliver the agreed-upon services within the specified timeframe without valid reason
• Quality Issues: If the delivered work does not meet the specifications outlined in the project agreement
• Cancellation Before Work Begins: If you cancel the project before we have started any work
• Technical Errors: If there are technical issues on our end that prevent service delivery

Services Not Eligible for Refunds

Refunds will not be issued in the following cases:

• Change of mind after work has commenced
• Dissatisfaction with creative direction that was approved by you during the project
• Completed projects that meet the agreed-upon specifications
• Services already rendered and delivered
• Cancellations after 50% or more of the project has been completed
• Failure to provide necessary materials, feedback, or approvals in a timely manner

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email us at support@royalgroupsvideo.com or call +1 (406) 905-8156
2. Provide Details: Include your project details, invoice number, and reason for the refund request
3. Documentation: Provide any relevant documentation or evidence supporting your refund request
4. Review Period: We will review your request within 5-7 business days

Refund Timeline

Once your refund request is approved:

• Refunds will be processed within 10-14 business days
• Refunds will be issued to the original payment method
• You will receive a confirmation email once the refund has been processed
• Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account

Partial Refunds

In certain situations, we may offer partial refunds based on the amount of work completed:

The percentage of completion will be determined based on:

• Time invested in the project
• Resources allocated
• Deliverables completed
• Revisions provided

Deposit and Advance Payments

Non-Refundable Deposits

Please note that initial deposits are generally non-refundable as they cover:

• Project planning and consultation time
• Resource allocation and scheduling
• Initial concept development
• Administrative costs

Exceptions

Deposits may be refunded if:

• We are unable to take on the project due to capacity or technical limitations
• There is a mutual agreement to cancel before any work begins
• We fail to initiate the project within the agreed timeframe

Cancellation Policy

Client-Initiated Cancellations

If you wish to cancel a project:

• Before Work Begins: Full refund minus deposit (if applicable)
• During Project: Partial refund based on work completed
• After Delivery: No refund available

Company-Initiated Cancellations

If we need to cancel a project due to unforeseen circumstances:

• You will receive a full refund of all payments made
• We will provide reasonable notice when possible
• Any completed work will be delivered to you at no additional cost

Revision and Modification Policy

Before requesting a refund, please consider our revision policy:

• Most projects include a specified number of revision rounds
• Additional revisions may be available for an additional fee
• We encourage open communication to address concerns before completion
• Quality issues will be addressed through revisions before refunds are considered

Dispute Resolution

If you are not satisfied with our refund decision:

1. Internal Review: Request a review by our management team
2. Mediation: We may suggest mediation to resolve the dispute
3. Final Decision: Our final decision will be communicated in writing

We are committed to finding fair solutions and maintaining positive client relationships.

Special Circumstances

Force Majeure

In cases of force majeure (natural disasters, pandemics, government actions, etc.), we will work with you to:

• Reschedule the project without penalty
• Offer alternative solutions
• Provide partial or full refunds on a case-by-case basis

Technical Issues

If technical issues prevent us from delivering your project:

• We will attempt to resolve the issue within a reasonable timeframe
• If unresolvable, a full refund will be issued
• You will retain any work completed up to that point

Payment Method Considerations

Refund processing may vary based on your payment method:

• Credit/Debit Cards: 5-10 business days after processing
• Bank Transfers: 7-14 business days after processing
• PayPal: 3-5 business days after processing
• Other Methods: Timeframe will be communicated upon approval

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

Contact Us

If you have questions about our Refund Policy or need to request a refund, please contact us:

We are committed to providing excellent customer service and will work with you to find a fair resolution to any concerns.

Acknowledgment: By engaging our services, you acknowledge that you have read, understood, and agree to this Refund Policy.